About Aqua Jetty

COVID-19 Frequently asked questions

• Is contact tracing mandatory at Aqua Jetty?

  Yes, mandatory contact tracing measures have been in place at Aqua Jetty from 5 December 2020.

  Methods of contact tracing are via the SafeWA App (preferred) or electronically by a members of staff upon entry into the centre. Paper contact tracing will be used as a backup method only.

  How do you manage physical distancing?

  We have implemented the recommended guidelines and directives from the State and Federal Governments and the WA Department of Health, with signage, floor markings, barricades, sneeze screens, participant limits and revised programs and service delivery.  When you arrive at Aqua Jetty, things will be a little different for a while.  You will be welcomed at the main entrance by a member of our friendly team who will help manage and direct you to where you need and want to go.  Thank you in advance for your patience, support and cooperation while we implement these new protocols.

  Have you changed your opening hours?

  No, normal opening hours have resumed.

  How do you monitor attendance in the centre?

  Members scan their membership tags as normal, and a daily attendance log is saved from our Facility Management System. 

  From Saturday 5 December all visitors to the Aqua Jetty will also need to check in using the SafeWA app. If you do not have the app, our staff will assist you with other ways to register. Please arrive early to your session to allow time to check in.

  How many people can be in the centre at any one point in time?

  Patron restrictions will be based on the current State Government advice.

  • Group fitness has a maximum of 35 per class
  • The number of participants for group fitness classes is capped at 35 and RPM has a limit of 13.

  Is the general public able to access the centre or is it members only?

  Access to Aqua Jetty is available to members and non-members.

  Will you scan people’s temperature before entry?

  No, we will not be conducting temperature testing for patrons at Aqua Jetty.

  Do people need to wear a mask in the centre?

  From Saturday 8 May, masks are no longer required in line with the State Government's easing of restrictions.

• When will my membership reactivate?

  Debit Success – our direct debit agent – has lifted all membership and Swim School suspensions from the lockdown and payments have resumed per their regular schedule.

  You do not need to contact the centre or the direct debit company directly regarding restarting your membership, enrolment or payments. 

  If you wish to extend your suspension, we will require this request in writing (email preferred) to aquajetty@rockingham.wa.gov.au.

  What if I don’t want to return to Aqua Jetty?

  You may choose to suspend or cancel your membership.  If you do wish to cancel, please email aquajetty@rockingham.wa.gov.au as phone cancellations will not be accepted.

  Will I be charged a cancellation fee if I wish to leave?

  Your usual cancellation terms and conditions will apply (i.e. 14 days' notice, balancing any previously owed fees, etc.).

   

  I have lost my job, do you have any assistance for hardship?

  Membership suspensions can be put in place free of charge for up to 12 weeks in any financial year. You will be required to request this in writing to aquajetty@rockingham.wa.gov.au.  Alternatively, you can discuss your account and options with one of our membership officers.

  If I am vulnerable to COVID-19, will you allow me a medical suspension?

  In order to qualify for a medical suspension, you will be required to request this in writing to aquajetty@rockingham.wa.gov.au accompanied by a medical certificate with a clear date period outlined by your doctor. Medical certificates that do not stipulate a timeframe will not automatically be 'open ended'.

• What new cleaning protocols have you put in place?

  In consultation with industry and governing bodies, the City of Rockingham’s Occupational Safety and Health, and Business Continuity teams, we have employed the services of additional staff, public cleaning equipment and stations, as well as full-time professional cleaning teams to ensure that we are meeting and exceeding all standards for cleaning protocols under the COVID-19 guidelines.

  All Aqua Jetty staff have also undertaken COVID-19 Infection Control training.

  How will you keep the shared group fitness equipment sanitised?

  Group fitness equipment will be disinfected between each use/class. Participants are also encouraged to wipe down and disinfect their equipment before and after use, and bring their own equipment where appropriate and applicable (i.e. yoga mats, etc.).

  How often are doors and surfaces wiped down?

  Door and surface cleaning is undertaken on a regular and continual rotation throughout the day, both in adhoc and scheduled capacities to ensure that all cleaning standards and protocols are met. Where possible, doors are operated by a single member of staff to avoid cross contamination by multiple people.

  How do you make sure the equipment is kept clean?

  Equipment cleaning is undertaken on a continual rotation throughout the day, both in adhoc and scheduled capacities to ensure that all cleaning standards and protocols are met.

  Patrons are also required to wipe down and disinfect their equipment before and after use with the cleaning equipment supplied.

  How do you manage shared equipment in boot camp-style classes?

  All equipment is cleaned and disinfected at the end of each session. Participants are encouraged to do the same at the beginning and end of each class.

  Participants are encouraged to bring their own equipment where appropriate and applicable (i.e. yoga mats, etc.).

  How frequently are sinks, taps, toilet doors and flushers sanitised?

  Sanitation of sinks, taps, toilet doors and flushers is undertaken on a regular and continual rotation throughout the day, both in adhoc and scheduled capacities to ensure that all cleaning standards and protocols are met.

  Are you increasing the amount of hand sanitiser stations and wipe dispensers?

  Yes, absolutely.

  How will you keep the showers sanitised between uses?

  Shower sanitisation is undertaken on a regular and continual rotation throughout the day, both in adhoc and scheduled capacities to ensure that all cleaning standards and protocols are met.