Prohibited Burning Period Extended

The Department of Fire and Emergency Services has further extended the Prohibited Burning Period to Sunday 28 April 2024. No Permits to Burn will be issued during this time. All enquiries to 9528 0333.

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Life is full of good times, but sometimes there are hard times too, and everybody has different experiences throughout life. Community support services can be there to help during the hard times and there is a wide range of services available to help with all kinds of life experiences.

Community support services can help with food relief, financial assistance, homelessness, legal supports and so much more.

See below more information under each type of support.

If you are in urgent need of support or in an emergency, call 000.

If you require police attendance, please contact 131 444.

Food and Basic Needs

Emergency relief can offer immediate support for people experiencing times of financial crisis or hardship by providing food and basic needs or through financial aid (e.g. vouchers, bill supports or concessions).

You or someone you know might need emergency relief if:

  • buying food or other essential items is difficult
  • it is hard to pay bills
  • there is unexpected family-related expenses, such as medicine or medical costs
  • there is an unforeseen or life-changing event such as illness, loss of employment, loss of loved one, homelessness, or family domestic violence.

Please note the above are just some examples and there are many other reasons why you or someone else may need or choose to access emergency relief.

Please see the Emergency Relief flyer for a list of local organisations that provide food and necessities in Rockingham. There is also some information on who offers appointments to discuss concerns about finances, including financial counselling services.

WAConnect

WAConnect is a directory of community service providers managed by the DropIN team at the Western Australian Council of Social Services. It contains real time search results of emergency relief services, with phone numbers, operating hours and directions on the services available.  WAConnect was originally called ER Connect.

Users can search for food relief, financial counsellors and emergency accommodation, among other services, and get a list of services that can provide assistance in the location that is convenient. WAConnect is a free directory for service providers and people looking for assistance.

Ask Izzy

Ask Izzy is a free and anonymous way to find national and local support.  It includes services like housing, meals, healthcare, counselling, legal advice and many more.

Housing and homelessness

There are a range of support options available in Rockingham if you or someone you know is experiencing homelessness or housing stress. Please see the Homelessness Reference Card for the local and Perth metropolitan organisations that offer support services, case management, accommodation, housing and advocacy.

Assertive Outreach

What is Assertive Outreach?

Assertive outreach is a consistent and persistent approach to offering services to people experiencing homelessness. Outreach is delivered in locations where people experiencing homelessness are located, bringing service providers to the individual, and does not require the person to approach a service to seek support.

Who is Assertive Outreach for?

Assertive outreach can support anyone experiencing rough sleeping in Rockingham.  This includes sleeping:

  • on the streets
  • in a car
  • in a tent or other improvised shelter, or
  • in parks and bushlands.
Who can help?

The City contacts St Patrick's Community Support Centre Inc (St Pats) to provide an assertive outreach service in Rockingham. The St Pat's Assertive Outreach Team meet with people who are experiencing rough sleeping and work together to solve the challenges they are experiencing.

How to get help?

Anyone can refer into the service, such as:

  • If you are experiencing rough sleeping in Rockingham you can refer yourself for support.
  • If you know someone experiencing homelessness and would like the Assertive Outreach Team to check in on them.
  • If you have seen someone experiencing homelessness, even if you do not know them.

To refer to the service, call the City on 9528 0333, or email customer@rockingham.wa.gov.au or complete the below homelessness referral form.

Homelessness referral form

When you make a referral, try to have as much information as possible including a description, accurate location, name of person (if known) and any other details you may have noticed.

It is important to note that the team cannot engage with people who may be aggressive or under the influence of substances.  Please report all instances of anti-social behaviour directly to police on 131 444.

In case of emergency please call 000.

Legal assistance

SCALES is a local not-for-profit community legal centre providing free legal services to people who live in the Rockingham and Kwinana region and is located at 14 Council Avenue, Rockingham.

SCALES receives funding to provide support to residential tenants to manage their rights and responsibilities, empower them to achieve positive outcomes by increasing knowledge of tenancy laws and assist in the resolution of tenancy-related disputes.

With a focus on negotiation and advocacy, Tenant Advocates often work closely with tenants and property managers, with the aim to resolve issues in a timely and collaborative manner.

SCALES provides advice in other areas of law that may impact on housing stability and a person’s ability to maintain their tenancy, including family violence, separating families with children, criminal and traffic issues and fines and fines enforcement.

Bookings are essential by calling 9550 0400 or email scales@murdoch.edu.au.

Helplines

If you are in urgent need of support or in an emergency, call 000.

If you require police attendance, please call 131 444.

There is always someone available to listen.  If you or someone you know needs help, please contact:

13YARN

13YARN provides crisis support without judgement and a confidential, culturally safe space to yarn about your needs, worries or concerns. 13YARN will work with you to explore options for on-going support. You will be connected to another Aboriginal and Torres Strait Islander person who will understand where you are coming from and value knowing how to listen, without judgement or shame.  

1800RESPECT

1800RESPECT is dedicated to providing free and confidential support and information by phone and online chat. 1800RESPECT are here for everyone in Australia who may be struggling or looking for support with abuse, domestic violence, sexual abuse, supporting a friend or family member, trauma and post-traumatic stress disorder (PTSD).

Alcohol and Drug Support Line

The Alcohol and Drug Support Line is a confidential, non-judgemental telephone counselling, information and referral service for anyone in Western Australia seeking help for their own or another person's alcohol or drug use.

Australian Defence Force

The All-hours Support Line (ASL) is a confidential telephone service for ADF members and their families that is available 24 hours a day, seven days a week.  The ASL is designed as a triage line, which means that it is there to help you access ADF or civilian mental health services more easily. Services that you can access include psychology, medical, social work, and chaplain services.

Beyond Blue

Beyond Blue offers free, compassionate and confidential support by phone and online chat. Beyond Blue is there to help everyone in Australia who may need emotional support with anxiety, bullying, depression, grief and loss, loneliness, self-harm, stress, suicide, supporting a friend or family member, trauma and post-traumatic stress disorder (PTSD).

Carers WA Carer Gateway

Carers WA is an Australian Government initiative for family carers in Australia. It provides a mix of free online, telephone and in-person supports, services and advice. These services have been designed and tested by carers to help reduce stress and build resilience in the caring role.

  • Available - Monday to Friday - 8am-5pm
  • Phone - 1800 422 737 (Carer Gateway Services)

Crisis Care Helpline

Crisis Care provides Western Australia's after-hour response to reported concerns for a child's safety and wellbeing. Additionally, Crisis Care provides information and referrals for people experiencing crisis and can be contacted for advice regarding homelessness services. Those experiencing family domestic violence may also contact Crisis Care to dicsuss accommodation assistance and support services.

Elder Abuse Helpline

Types of elder abuse can include:

  • Financial - illegal or improper use of someone else's money or assets
  • Neglect - withholding essential care such as food, shelter, clothing, medical or dental care
  • Social - restricting social contact with others
  • Psychological - verbal or physical threats, intimidation
  • Sexual - non-consensual sexual contact and language
  • Physical - causing physical harm.

If you or someone you know may be experiencing elder abuse of any form, please call the free and confidential WA Elder Abuse Helpline.

Griefline

Griefline is a national not-for-profit organisation that supports anyone experiencing grief, providing a compassionate space for people to explore and express their feelings without judgement. In addition to a national toll-free helpline, Griefline offers booked grief support calls, bereavement support groups, online forums, self-care information, grief education and resources, and corporate and volunteer training programs.

Kids Helpline

Kids Helpline is Australia's only free and confidential, online and phone counselling service for young people aged 5 - 25.  Kids Helpline is there whenever children and young people need them - anytime and for any reason.

Lifeline

For 60 years, Lifeline has been connecting with Australians in need through crisis support and suicide prevention services – bringing hope and help to people anytime, anywhere. Through phone, text and online chat, Lifeline is available to listen without judgement to any person in Australia who is feeling overwhelmed, experiencing crisis or longs to be heard. Lifeline supports people of all ethnicities, genders, beliefs and ages and are here for everyone.

SANE Australia

SANE Australia provides free support, information, resources and referrals for people over 18 years of age, and their families and carers living with complex mental health needs. SANE Australia also welcome people with intellectual disability, autism or acquired brain injury, who would benefit from mental health support.

Suicide Call Back Service

Suicide Call Back Service offers free professional phone and online counselling support to people at risk of suicide, concerned about someone at risk, bereaved by suicide and people experiencing emotional or mental health issues.

 

For more information about accessing any of these services, please contact the City's Community Support Services team on 9528 0333.

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