Annual Customer Satisfaction Survey
In the 2021 City of Rockingham Customer Satisfaction Survey residents gave the City a rating of 3.7 out of 5.
The Customer Satisfaction Survey enables us to measure the performance of our services and facilities, and to evaluate the effectiveness of our communication and engagement with residents.
From 4,000 randomly selected households, a total of 695 surveys were completed, representing a return rate of 17.37 per cent.
The City’s Net Promoter Score was +23, a slight decrease from +30 in 2020, which means a high number of people still recommend the City of Rockingham as a place to live.
Participants highlighted they were most satisfied with our rubbish collection and recycling, parks (including gardens, picnic areas and foreshores), libraries, and playing fields with a 70% rating these services as performing "well" or "very well".
Other results showed that the community’s preferred method of receiving City information was email newsletters and the City Chronicle, and that 19 per cent of participants had shared their thoughts on a community consultation item over the past 12 months.
Areas for improvement include public open space (parks, playgrounds, foreshore, and beaches), safety, crime antisocial behaviour, security and policing, community activities, events, clubs, and family friendly/more services for families and children.