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Measuring our performance

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Overview

The performance of our Strategic Community Plan is measured in a variety of ways, including:

  • the observation of trends in the Annual Customer Satisfaction Survey
  • the Local Government Australasian Performance Excellence Program
  • the development and implementation of Community Plan Strategies to meet the Community Aspirations and objectives on time and within budget
  • ongoing tracking of the City's major infrastructure projects.
     

Building and Maintaining

Meeting our community's aspirations

Discover some of our recent infrastructure projects that are helping to ensure we meet the the community's aspirations for how they see Rockingham in the future.

Annual Customer Satisfaction Survey

In the 2021 City of Rockingham Customer Satisfaction Survey residents gave the City a rating of 3.7 out of 5.

The Customer Satisfaction Survey enables us to measure the performance of our services and facilities, and to evaluate the effectiveness of our communication and engagement with residents.

From 4,000 randomly selected households, a total of 695 surveys were completed, representing a return rate of 17.37 per cent.

The City’s Net Promoter Score was +23, a slight decrease from +30 in 2020, which means a high number of people still recommend the City of Rockingham as a place to live. 

Participants highlighted they were most satisfied with our rubbish collection and recycling, parks (including gardens, picnic areas and foreshores), libraries, and playing fields with a 70% rating these services as performing "well" or "very well".

Other results showed that the community’s preferred method of receiving City information was email newsletters and the City Chronicle, and that 19 per cent of participants had shared their thoughts on a community consultation item over the past 12 months.

Areas for improvement include public open space (parks, playgrounds, foreshore, and beaches), safety, crime antisocial behaviour, security and policing, community activities, events, clubs, and family friendly/more services for families and children.

Related documents

 

Annual feedback on the implementation of the Strategic Community Plan

Annual feedback on the City's progress with implementation of the Strategic Community Plan is presented to the community in the City's newsletter, the City Chronicle, and in the annual report.

Related documents

On-going tracking of projects

More information

​If you require more information or a copy of previous years' results or feedback reports, please contact us on 9528 0333 or email customer@rockingham.wa.gov.au.

Awards and recognition

A number of actions and initiatives that we have undertaken to achieve our Strategic Community Plan's aspirations have resulted in the City receiving awards or recognition. You can view our recent awards and recognition in the gallery below.

Recent awards and recognition

Road Safety Action Plan Recognised Nationally

  • Aspiration 4: Deliver Quality Leadership and Business Expertise

In September 2021 the City’s Road Safety Action Plan was recognised at the Australasian Road Safety Conference, winning the Australasian College of Road Safety’s Diamond Road Safety Award Highly Commended Project category.

The Road Safety Action Plan has also received the following recognition: 

  • the Safe System Approach – Local Road Safety Partnerships Award (Metropolitan), by the Western Australian Local Government Association (WALGA) 
  • acknowledgement at the Australian Road Safety Foundation’s 10th annual Australian Road Safety Awards in Canberra, with the City winning theLocal Government Programs Award
  • the Excellence in Road Safety Projects award at the Institute of Public Works Engineering Australasia (IPWEA) WA state conference.
Waterwise council - gold Waterwise council - gold

City wins Gold Waterwise Council certification for the third time

  • Aspiration 3: Plan for Future Generations

The City has been re-endorsed as a Gold Waterwise Council for the third year in a row, with its efforts in the Waterwise Council Program recognised at a State level. The Waterwise Council Program supports local governments across Western Australia to improve water efficiency and water management.

The City was initially endorsed as a Gold Waterwise Council in 2019 on the basis of its Water Efficiency Plan 2016.

Shelter WA award Shelter WA award

City Wins Shelter WA Housing and Homelessness Local Government Award

  • Aspiration 2: Grow and Nurture Community Connectedness and Wellbeing

The City was formally recognised for its efforts in addressing the issue of homelessness, taking out the Local Government Category at the Shelter WA Housing and Homelessness Awards in December 2020.

Rockingham Beach Foreshore Rockingham Beach Foreshore

Foreshore Revitalisation Takes Out National Award

  • Aspiration 3: Plan for Future Generations

The City's Rockingham Beach Foreshore Revitalisation (RBFR) was recognised at the Parks and Leisure Australia 2020 Awards of Excellence, winning the national Community Facility of the Year Award. 

As the State winner of the Parks and Leisure Australia – Community Facility of the Year Award for WA back in August 2020, the City was automatically entered into the national awards.

Competing against the winners of each state and territory, the City took out the award during an online award ceremony held on Friday 30 October 2020.

Rockingham Beach Foreshore Rockingham Beach Foreshore

Award-Winning Project - The Rockingham Foreshore Revitalisation 

  • Aspiration 3: Plan for Future Generations

The Rockingham Foreshore Revitalisation was completed in August 2019. The project has since won several awards including:

  • Institute of Public Works Engineering Australasia (IPWEA) WA Best Public Works Project greater than $5m (metro area)

  • IPWEA WA G.K Watters Local Government Engineering Excellence Award

  • PLA WA Commendation - Healthy Active by Design 

  • PLA Community Facility of The Year (national)

  • Urban Development Institute of Australia (UDIA) WA Award for Excellence - urban renewal

  • Australian Institute of Landscape Architects (AILA) WA Landscape Architecture Award of Excellence - tourism

  • AILA WA Landscape Architecture of Excellence - parks and open space

Drone image of City of Rockingham Roads Drone image of City of Rockingham Roads

City Expertise Considered for National Road Safety Strategy

  • Aspiration 4: Deliver Quality Leadership and Business Expertise

Two road network specialists from the City of Rockingham’s Engineering team have been asked to provide input to the development of the National Road Safety Strategy 2021 – 2030.

Manoj Barua (Manager Engineering Services) and Ryan Gibson (Coordinator Planning and Design), were nominated by the Western Australian Local Government Association to provide feedback on the strategy which is being developed by the Australian Government’s Office of Road Safety. 

City of Rockingham Chief Executive Officer Michael Parker said the officers’ involvement was a testament to their skills and respected credentials in the road safety sector. 

Mayor Barry Sammels and Cr Joy Stewart Mayor Barry Sammels and Cr Joy Stewart

Mayor and Councillor Recognised for Contribution

  • Aspiration 4: Deliver Quality Leadership and Business Expertise

Both Mayor Sammels and Cr Stewart were recognised in WALGA’s Local Government Honours Program, with awards presented to them at WALGA’s AGM on Friday 25 September 2020.

Mayor Sammels received the Eminent Service Award for personal commitment, eminent services and contribution to the local government sector. Meanwhile, Cr Stewart received the Long and Loyal Service Award for long service of a high degree to local government and the local government sector.

Recognition for COVID-19 response Recognition for COVID-19 response

Community Resilience Scorecard Results

  • Aspiration 2: Grow and Nurture Community Connectedness and Wellbeing
  • Aspiration 4: Deliver Quality Leadership and Business Expertise

The results of a state-wide community resilience survey looking at how the community was coping with the impacts of COVID-19 showed residents placed the City’s COVID-19 response in the good-to-excellent category with a score of 78 (compared to the state average of 68). 

Conducted by the Department of Local Government, Sport and Cultural Industries and Local Government Professionals WA, the MARKYT Community Resilience Scorecard survey showed that residents rated the City’s leadership, decision making processes and trust levels higher than the state average.

City staff receive award from Minister Reece Whitby and DFES Commissioner. City staff receive award from Minister Reece Whitby and DFES Commissioner.

Response and Recovery to COVID-19 Highly Commended

  • Aspiration 4: Deliver Quality Leadership and Business Expertise

The City’s response and recovery efforts with respect to COVID-19 were recognised on a Ctate level at the 2021 Resilient Australia WA Awards.

Our COVID-19 Response and Recovery Model was highly commended at the 22nd Resilient Australia WA Awards, with Minister for Emergency Services Reece Whitby and Department of Fire and Emergency Services Commissioner Darren Klemm presenting the City with the special commendation.

Held annually, the awards celebrate initiatives that build community resilience against disasters and emergencies in Western Australia.

The City initially responded to COVID-19 by activating its Business Continuity Plan. Following this a number of steps were taken including establishing the City’s Local Recovery Coordination Group, which features two sub committees including the Economic Wellbeing Sub-Committee and the Social Wellbeing Sub-Committee. Relief and support was made available to residents and the business community, while core business and infrastructure projects continued throughout COVID-19 to drive local economic stimulus where possible.

Toursim Manager Scott Jarvis, Mayor Deb Hamblin and CEO Michael Parker with the award. Toursim Manager Scott Jarvis, Mayor Deb Hamblin and CEO Michael Parker with the award.

City Wins Silver at WA Tourism Awards

  • Aspiration 1: Actively Pursue Tourism and Economic Development

The City’s in tourism was recognised on a State level after the City won silver in the Excellence in Local Government Award for Tourism category at the 2021 Perth Airport WA Tourism Awards.  Running for nearly 50 years, the Perth Airport WA Tourism Awards recognise organisations for their commitment to excellence in tourism and are run by Tourism Council of Western Australia.

The City competed against eight other local governments as a finalist in the awards and took out second place. The award was recognition of the extensive efforts the City has carried out to promote Rockingham as WA’s premium coastal destination, and these efforts have been guided by the City’s Tourist Destination Strategy 2019 – 2024.

City staff receiving award from Minister at the awards night. City staff receiving award from Minister at the awards night.

COR Wins Major Western Australian Heritage Award

  • Aspiration 3: Plan for Future Generations

The City’s efforts in contributing to heritage across the community were formally recognised at the 2021 Western Australian Heritage Awards, with the City crowned as the winner in the Contribution by a Public Organisation category. The awards shine a light on the exemplary work being done within the heritage sector by volunteers, heritage professionals, local governments, and community groups as well as public and private organisations.

The City received the award from the Heritage Council of Western Australia for extensive heritage-focused efforts in the community, which is guided by the City’s Heritage Strategy 2020 – 2025.

In winning the award, the City was commended for protecting and celebrating the unique cultural heritage and stunning environment of the region to facilitate an inclusive and contemporary community. The judges also noted that the award-winning Rockingham Beach Foreshore Revitalisation had led to a better appreciation and recognition of heritage values in the community. The award was a testament to the collaborative efforts the City had engaged in with several community groups to deliver heritage related projects.

The City's environmental health team with their award. The City's environmental health team with their award.

Environmental Health Team Best in the West

  • Aspiration 4: Deliver Quality Leadership and Business Expertise

The City’s hardworking Environmental Health team was recognised as the best in Western Australia, after securing the Environmental Health Local Government Team of the Year Award at the 2022 Environmental Health Australia WA conference.

The Environmental Health team is responsible for a variety of functions including monitoring air, water and food quality standards in the community, assessing safe standards of housing and public buildings, and reducing exposure to environmental hazards.

In addition to the team’s recognition, Environmental Health Officer (EHO) Hannah McDonald won the Undergraduate Award at the conference, while EHO Danielle Windisch also won the Post-Graduate Award.

These awards acknowledge teams that go above and beyond normal expectations in the environmental health sector, and also for their service to the industry.

City staff receiving award at the awards night. City staff receiving award at the awards night.

Rockingham Youth Centre Wins Prestigious Award (May 2022)

  • Aspiration 2: Grow and Nurture Community Connectedness and Wellbeing

The Rockingham Youth Centre (RYC) won the Community Facility of the Year Award at the 2022 Parks and Leisure Australia (PLA) WA Awards of Excellence. PLA WA is the leading industry association for people and organisations working in the parks and leisure sector in Western Australia. The awards recognised and celebrated the outstanding initiatives and innovative efforts of 'the people behind the places' that promote good use of leisure time for a number of social, environmental and economic benefits to the community.

The Community Facility of the Year Award recognised the RYC’s innovative features in design, development and operation.

The win was followed in June 2022 with a WA Architectural Award for the RYC in the EmAGN Project Award catagory.

The need for the RYC was identified through the City’s Children and Young People Strategy 2018 – 2023, and was then delivered through the Community Infrastructure Plan. The vision and design of the facility was achieved in close collaboration with local young people, particularly the Rockingham Youth Reference Group.

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Administration address
Civic Boulevard, Rockingham WA 6168

Mailing address
PO BOX 2142, Rockingham DC WA 6967

Phone
(08) 9528 0333

Email
customer@rockingham.wa.gov.au

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