Annual Customer Satisfaction Survey
In the 2020 City of Rockingham Customer Satisfaction Survey residents gave the City a rating of 3.9 out of 5.
The Customer Satisfaction Survey enables us to measure the performance of our services and facilities, and to evaluate the effectiveness of our communication and engagement with residents.
From 4,000 randomly selected households, a total of 687 surveys were completed, representing a return rate of 17 per cent.
This year we were thrilled to see the City’s Net Promoter Score has increased from +16 to +30 - which means lots of people would recommend the City of Rockingham as a place to live.
Participants highlighted they were most satisfied with our rubbish collection and recycling, parks (including gardens, picnic areas and foreshores), and sport and recreation centres, and playing fields with 80% rating these services as performing "well" or "very well".
Other results showed that the community’s preferred method of receiving City information was email newsletters and the City Chronicle, and that 24 per cent of participants had shared their thoughts on a community consultation item over the past 12 months.
Areas for improvement include town planning approvals, community safety programs, building approvals, public toilets, dog and cat management, local business support, youth programs and facilities, and tourism promotion.