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Measuring our performance

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Overview

The performance of our Strategic Community Plan is measured in a variety of ways, including:

  • the observation of trends in the Annual Customer Satisfaction Survey
  • the Local Government Australasian Performance Excellence Program
  • the development and implementation of Community Plan Strategies to meet the Community Aspirations and objectives on time and within budget
  • ongoing tracking of the City's major infrastructure projects.
     

Annual Customer Satisfaction Survey

The results from the City of Rockingham’s annual Customer Satisfaction Survey show that residents are happy living in the place where the coast comes to life, with the City’s services and facilities performing strongly.

Feedback from the community revealed that nearly 80% of respondents rated the City’s services and facilities as performing “well” or “very well.”

The Customer Satisfaction Survey enables us to measure the performance of our services and facilities, and to evaluate the effectiveness of our communication and engagement with residents.   From 4,000 randomly selected households, a total of 690 surveys were completed, representing a return rate of 17.25 per cent.

  • The City’s Net Promoter Score (NPS), which measures the likelihood that someone would recommend living in the City of Rockingham, trended upward with a strong score of +25.
  • Participants highlighted they were most satisfied with our rubbish collection and recycling, parks (including gardens, picnic areas and foreshores) and libraries 70% or more rating these services as performing "well" or "very well".
  • Other results showed that the community’s preferred method of receiving City information was email newsletters (34%) and the City Chronicle (22%)  or social media (22%).
  • Areas for improvement include youth programs and faciltiies, public toilets and community safety programs.

Related documents

 

Annual feedback on the implementation of the Strategic Community Plan

Annual feedback on the City's progress with implementation of the Strategic Community Plan is presented to the community in the City's newsletter, the City Chronicle, and in the annual report.

Related documents

On-going tracking of projects

More information

​If you require more information or a copy of previous years' results or feedback reports, please contact us on 9528 0333opens in a new windowopens in a new window or email customer@rockingham.wa.gov.au.

Awards and recognition

A number of actions and initiatives that we have undertaken to achieve our Strategic Community Plan's aspirations have resulted in the City receiving awards or recognition. You can view our recent awards and recognition in the gallery below.

Strategic Community Plan 2023 - 2033

2023
Mayor, City staff and WAFC representatives with the award. Mayor, City staff and WAFC representatives with the award.

Baldivis Sports Complex Recognised with Major WA Football Award (September 2023)

  • Aspiration 3: Built Environment

The City's biggest ever capital works project, the Baldivis Sports Complex (BSC), received the 2023 Football Facility of the Year Award at the WA Football Commission's Community Awards Night and Sandover Medal Count in September 2023. 

The BSC received the award for meeting key WAFC Strategic Facility Targets of accessibility, sustainability, and delivering new and inclusive facilities that meet demand in growth areas.

The award was worthy recognition for City staff and contractors who had dedicated several years of effort to deliver the project for the community.

City staff with Mayor and elected members at the awards. City staff with Mayor and elected members at the awards.

Rockingham Youth Centre Wins Major Planning and Design Accolade (September 2023). 

  • Aspiration 1: Social
  • ​Aspiration 3. Built Environment

The Rockingham Youth Centre (RYC) took out the Social and Community Infrastructure Award at the Urban Development Institute of Australia (UDIA) Western Australia's 2023 Awards for Excellence. 

The City was recognised for its outstanding design efforts with the RYC and also for its collabration with young people, in particular the Rockingham Youth Reference Group, which was crucial to shaping the design process. 

This collaboration has helped to create an inviting space for young people where they can enjoy a wide range of events, activities and programs in a safe and welcoming environment.

Strategic Community Plan 2019 - 2029

2023
City representatives receiving their awards at the ceremony. City representatives receiving their awards at the ceremony.

City Secures Two Major Engineering Awards (March 2023)

  • Aspiration 3: Plan for Future Generations

The City secured two major accolades at the Institute of Public Works Engineering Australasia Excellence Awards, which were hosted at the Esplanade Hotel in Fremantle in March 2023.

The City won:

  • Best Public Works Project Under $2 Million for construction of the Mersey Point Granite Seawall in Shoalwater; and
  • Excellence in Road Safety Projects for the upgrade of Safety Bay Road between Kwinana Freeway and Mandurah Road. 

The awards were welcome recognition for two significant engineering projects that the City has delivered for the community.

Waterwise council - gold Waterwise council - gold

City wins Gold Waterwise Council certification for the third time

  • Aspiration 3: Plan for Future Generations

The City has been re-endorsed as a Gold Waterwise Council for the fifth year in a row, with its efforts in the Waterwise Council Program recognised at a State level. The Waterwise Council Program supports local governments across Western Australia to improve water efficiency and water management.

The City was initially endorsed as a Gold Waterwise Council in 2019 on the basis of its Water Efficiency Plan 2016.

2022
Stage at the awards ceremony. Stage at the awards ceremony.

Work with Vital Mental Health Community Initiative Recognised (November 2022)

  • Aspiration 2: Grow and Nurture Community Connectedness and Wellbeing

The City’s work with the Peel and Rockingham-Kwinana Region (PaRK) suicide prevention Community Response Group (CRG) was recognised, after the City was presented with a major accolade at the Local Government Professionals WA Honour Awards.

The City’s nomination saw the PaRK CRG take out the Partnerships and Collaboration Award for communities in excess of 15,000 people during an awards ceremony held at Crown Perth on Wednesday 2 November. 

The award recognised the effectiveness and positive outcomes the PaRK CRG had achieved in the community since it first began back in 2016. It comprises more than 35 different organisations including five local governments, various State Government agencies and several community services organisations.

CEO and Manager HR with the WHS Awards CEO and Manager HR with the WHS Awards

Work Health and Safety Efforts Recognised (October 2022) 

  • Aspiration 4: Deliver Quality Leadership and Business Expertise

The City's efforts to foster a safe workplace for all employees were recognised with two major work health and safety awards. 

On Friday 21 October at the 2022 Work, Health and Safety Foundation Awards, the City won the Health and Wellbeing Award.  

Following this, the City won the Worksafe Best Intervention to Address a Psychosocial Hazard in the Workplace category at the 2022 Work Health and Safety Excellence Awards, presented by the Department of Mines, Industry Regulation and Safety on Friday 28 October. 

Both awards were recognition for the City’s Employee Wellness Program, which focuses on supporting positive work health and safety outcomes for staff in the workplace.

Winning the awards was a significant achievement for the City and made possible thanks to the collaboration and efforts of staff across all divisions. 

Staff and mayor with their award Staff and mayor with their award

Work in Mental Health Recognised (June 2022)

  • Aspiration 2: Grow and Nurture Community Connectedness and Wellbeing

The City received a national accolade for sustained work in the challenging areas of mental health and suicide prevention.

Led by the work done through our Community Safety and Support Services Team, we received the Communities in Action Award for Western Australia at the Suicide Prevention Australia Annual LiFE Awards in June 2022.

The award is welcome recognition for the strategic planning, advocacy, project delivery and training the team has delivered in conjunction with professional mental health networks.

City staff receiving award at the awards night. City staff receiving award at the awards night.

Rockingham Youth Centre Wins Prestigious Award (May 2022)

  • Aspiration 2: Grow and Nurture Community Connectedness and Wellbeing

The Rockingham Youth Centre (RYC) won the Community Facility of the Year Award at the 2022 Parks and Leisure Australia (PLA) WA Awards of Excellence. PLA WA is the leading industry association for people and organisations working in the parks and leisure sector in Western Australia. The awards recognised and celebrated the outstanding initiatives and innovative efforts of 'the people behind the places' that promote good use of leisure time for a number of social, environmental and economic benefits to the community.

The Community Facility of the Year Award recognised the RYC’s innovative features in design, development and operation.

The win was followed in June 2022 with a WA Architectural Award for the RYC in the EmAGN Project Award catagory.

The need for the RYC was identified through the City’s Children and Young People Strategy 2018 – 2023, and was then delivered through the Community Infrastructure Plan. The vision and design of the facility was achieved in close collaboration with local young people, particularly the Rockingham Youth Reference Group.

The City's environmental health team with their award. The City's environmental health team with their award.

Environmental Health Team Best in the West

  • Aspiration 4: Deliver Quality Leadership and Business Expertise

The City’s hardworking Environmental Health team was recognised as the best in Western Australia, after securing the Environmental Health Local Government Team of the Year Award at the 2022 Environmental Health Australia WA conference.

The Environmental Health team is responsible for a variety of functions including monitoring air, water and food quality standards in the community, assessing safe standards of housing and public buildings, and reducing exposure to environmental hazards.

In addition to the team’s recognition, Environmental Health Officer (EHO) Hannah McDonald won the Undergraduate Award at the conference, while EHO Danielle Windisch also won the Post-Graduate Award.

These awards acknowledge teams that go above and beyond normal expectations in the environmental health sector, and also for their service to the industry.

2021

Road Safety Action Plan Recognised Nationally

  • Aspiration 4: Deliver Quality Leadership and Business Expertise

In September 2021 the City’s Road Safety Action Plan was recognised at the Australasian Road Safety Conference, winning the Australasian College of Road Safety’s Diamond Road Safety Award Highly Commended Project category.

The Road Safety Action Plan has also received the following recognition: 

  • the Safe System Approach – Local Road Safety Partnerships Award (Metropolitan), by the Western Australian Local Government Association (WALGA) 
  • acknowledgement at the Australian Road Safety Foundation’s 10th annual Australian Road Safety Awards in Canberra, with the City winning theLocal Government Programs Award
  • the Excellence in Road Safety Projects award at the Institute of Public Works Engineering Australasia (IPWEA) WA state conference.
City staff receiving award from Minister at the awards night. City staff receiving award from Minister at the awards night.

COR Wins Major Western Australian Heritage Award

  • Aspiration 3: Plan for Future Generations

The City’s efforts in contributing to heritage across the community were formally recognised at the 2021 Western Australian Heritage Awards, with the City crowned as the winner in the Contribution by a Public Organisation category. The awards shine a light on the exemplary work being done within the heritage sector by volunteers, heritage professionals, local governments, and community groups as well as public and private organisations.

The City received the award from the Heritage Council of Western Australia for extensive heritage-focused efforts in the community, which is guided by the City’s Heritage Strategy 2020 – 2025.

In winning the award, the City was commended for protecting and celebrating the unique cultural heritage and stunning environment of the region to facilitate an inclusive and contemporary community. The judges also noted that the award-winning Rockingham Beach Foreshore Revitalisation had led to a better appreciation and recognition of heritage values in the community. The award was a testament to the collaborative efforts the City had engaged in with several community groups to deliver heritage related projects.

Toursim Manager Scott Jarvis, Mayor Deb Hamblin and CEO Michael Parker with the award. Toursim Manager Scott Jarvis, Mayor Deb Hamblin and CEO Michael Parker with the award.

City Wins Silver at WA Tourism Awards

  • Aspiration 1: Actively Pursue Tourism and Economic Development

The City’s in tourism was recognised on a State level after the City won silver in the Excellence in Local Government Award for Tourism category at the 2021 Perth Airport WA Tourism Awards.  Running for nearly 50 years, the Perth Airport WA Tourism Awards recognise organisations for their commitment to excellence in tourism and are run by Tourism Council of Western Australia.

The City competed against eight other local governments as a finalist in the awards and took out second place. The award was recognition of the extensive efforts the City has carried out to promote Rockingham as WA’s premium coastal destinationopens in a new windowopens in a new window, and these efforts have been guided by the City’s Tourist Destination Strategy 2019 – 2024.

City staff receive award from Minister Reece Whitby and DFES Commissioner. City staff receive award from Minister Reece Whitby and DFES Commissioner.

Response and Recovery to COVID-19 Highly Commended

  • Aspiration 4: Deliver Quality Leadership and Business Expertise

The City’s response and recovery efforts with respect to COVID-19 were recognised on a State level at the 2021 Resilient Australia WA Awards.

Our COVID-19 Response and Recovery Model was highly commended at the 22nd Resilient Australia WA Awards, with Minister for Emergency Services Reece Whitby and Department of Fire and Emergency Services Commissioner Darren Klemm presenting the City with the special commendation.

Held annually, the awards celebrate initiatives that build community resilience against disasters and emergencies in Western Australia.

The City initially responded to COVID-19 by activating its Business Continuity Plan. Following this a number of steps were taken including establishing the City’s Local Recovery Coordination Group, which features two sub committees including the Economic Wellbeing Sub-Committee and the Social Wellbeing Sub-Committee. Relief and support was made available to residents and the business community, while core business and infrastructure projects continued throughout COVID-19 to drive local economic stimulus where possible.

Recognition for COVID-19 response Recognition for COVID-19 response

Community Resilience Scorecard Results

  • Aspiration 2: Grow and Nurture Community Connectedness and Wellbeing
  • Aspiration 4: Deliver Quality Leadership and Business Expertise

The results of a state-wide community resilience survey looking at how the community was coping with the impacts of COVID-19 showed residents placed the City’s COVID-19 response in the good-to-excellent category with a score of 78 (compared to the state average of 68). 

Conducted by the Department of Local Government, Sport and Cultural Industries and Local Government Professionals WA, the MARKYT Community Resilience Scorecard survey showed that residents rated the City’s leadership, decision making processes and trust levels higher than the state average.

2020
Rockingham Beach Foreshore Rockingham Beach Foreshore

Foreshore Revitalisation Takes Out National Award

  • Aspiration 3: Plan for Future Generations

The City's Rockingham Beach Foreshore Revitalisation (RBFR) was recognised at the Parks and Leisure Australia 2020 Awards of Excellence, winning the national Community Facility of the Year Award. 

As the State winner of the Parks and Leisure Australia – Community Facility of the Year Award for WA back in August 2020, the City was automatically entered into the national awards.

Competing against the winners of each state and territory, the City took out the award during an online award ceremony held on Friday 30 October 2020.

Rockingham Beach Foreshore Rockingham Beach Foreshore

Award-Winning Project - The Rockingham Foreshore Revitalisation 

  • Aspiration 3: Plan for Future Generations

The Rockingham Foreshore Revitalisation was completed in August 2019. The project has since won several awards including:

  • Institute of Public Works Engineering Australasia (IPWEA) WA Best Public Works Project greater than $5m (metro area)

  • IPWEA WA G.K Watters Local Government Engineering Excellence Award

  • PLA WA Commendation - Healthy Active by Design 

  • PLA Community Facility of The Year (national)

  • Urban Development Institute of Australia (UDIA) WA Award for Excellence - urban renewal

  • Australian Institute of Landscape Architects (AILA) WA Landscape Architecture Award of Excellence - tourism

  • AILA WA Landscape Architecture of Excellence - parks and open space

Shelter WA award Shelter WA award

City Wins Shelter WA Housing and Homelessness Local Government Award

  • Aspiration 2: Grow and Nurture Community Connectedness and Wellbeing

The City was formally recognised for its efforts in addressing the issue of homelessness, taking out the Local Government Category at the Shelter WA Housing and Homelessness Awards in December 2020.

Mayor Barry Sammels and Cr Joy Stewart Mayor Barry Sammels and Cr Joy Stewart

Mayor and Councillor Recognised for Contribution

  • Aspiration 4: Deliver Quality Leadership and Business Expertise

Both Mayor Sammels and Cr Stewart were recognised in WALGA’s Local Government Honours Program, with awards presented to them at WALGA’s AGM on Friday 25 September 2020.

Mayor Sammels received the Eminent Service Award for personal commitment, eminent services and contribution to the local government sector. Meanwhile, Cr Stewart received the Long and Loyal Service Award for long service of a high degree to local government and the local government sector.

Drone image of City of Rockingham Roads Drone image of City of Rockingham Roads

City Expertise Considered for National Road Safety Strategy

  • Aspiration 4: Deliver Quality Leadership and Business Expertise

Two road network specialists from the City of Rockingham’s Engineering team have been asked to provide input to the development of the National Road Safety Strategy 2021 – 2030.

Manoj Barua (Manager Engineering Services) and Ryan Gibson (Coordinator Planning and Design), were nominated by the Western Australian Local Government Association to provide feedback on the strategy which is being developed by the Australian Government’s Office of Road Safety. 

City of Rockingham Chief Executive Officer Michael Parker said the officers’ involvement was a testament to their skills and respected credentials in the road safety sector. 

See also

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Mailing address
PO BOX 2142, Rockingham DC WA 6967

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customer@rockingham.wa.gov.au

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