Our online customer portal, Rock Port, will be unavailable from 7.30pm to 10pm Thursday 29 October 2026 (AWST).
Should you wish to contact the City, please refer to our Contact Us page. We apologise for any inconvenience this may cause.
The performance of our Strategic Community Plan is measured in a variety of ways, including:
In November 2025, the City conducted its Annual Resident Perception Survey to assess how well our services, programs, facilities, and infrastructure are meeting community needs.
Of the approximately 4,000 randomly selected households invited to take part, 871 completed the survey - an overall response rate of 22 per cent.
The results show strong performance ratings across the City’s services, programs, facilities, and infrastructure, with overall performance rated at 70%, and 85% of survey participants being likely to recommend the City as a place to live.
Annual feedback on the City's progress with implementation of the Strategic Community Plan is presented to the community in the City's newsletter, the City Chronicle, and in the annual report.
If you require more information or a copy of previous years' results or feedback reports, please contact us on 9528 0333 or email customer@rockingham.wa.gov.au.
A number of actions and initiatives that we have undertaken to achieve our Strategic Community Plan's aspirations have resulted in the City receiving awards or recognition.