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Measuring our performance

Diners at a local cafe

Overview

The performance of our Strategic Community Plan is measured in a variety of ways, including:

  • the observation of trends in the Annual Customer Satisfaction Survey
  • the Local Government Australasian Performance Excellence Program
  • the development and implementation of Community Plan Strategies to meet the Community Aspirations and objectives on time and within budget
  • ongoing tracking of the City's major infrastructure projects.
     

Building and Maintaining

Meeting our community's aspirations

Discover some of our recent infrastructure projects that are helping to ensure we meet the the community's aspirations for how they see Rockingham in the future.

Annual Customer Satisfaction Survey

In the 2020 City of Rockingham Customer Satisfaction Survey residents gave the City a rating of 3.9 out of 5.

The Customer Satisfaction Survey enables us to measure the performance of our services and facilities, and to evaluate the effectiveness of our communication and engagement with residents.

From 4,000 randomly selected households, a total of 687 surveys were completed, representing a return rate of 17 per cent.

This year we were thrilled to see the City’s Net Promoter Score has increased from +16 to +30 - which means lots of people would recommend the City of Rockingham as a place to live. 

Participants highlighted they were most satisfied with our rubbish collection and recycling, parks (including gardens, picnic areas and foreshores), and sport and recreation centres, and playing fields with 80% rating these services as performing "well" or "very well".

Other results showed that the community’s preferred method of receiving City information was email newsletters and the City Chronicle, and that 24 per cent of participants had shared their thoughts on a community consultation item over the past 12 months.

Areas for improvement include town planning approvals, community safety programs, building approvals, public toilets, dog and cat management, local business support,  youth programs and facilities, and tourism promotion. 

Local Government Performance Excellence Program

We participate in the Local Government Australasian Performance Excellence Program which is coordinated annually by Price Waterhouse Cooper and Local Government Professionals Australia NSW.  It is a high level performance comparison of over 134 local governments across Western Australia, New South Wales and New Zealand. It measures areas such as Corporate Leadership, Operations Management, Workforce Management, Finance Management, Risk Management and Asset Management.

Annual feedback on the implementation of the Strategic Community Plan

Annual feedback on the City's progress with implementation of the Strategic Community Plan is presented to the community in the City's newsletter, the City Chronicle, and in the annual report.

On-going tracking of projects

More information

​If you require more information or a copy of previous years' results or feedback reports, please contact us on 9528 0333 or email customer@rockingham.wa.gov.au.

Awards and recognition

A number of actions and initiatives that we have undertaken to achieve our Strategic Community Plan's aspirations have resulted in the City receiving awards or recognition. You can view our recent awards and recognition in the gallery below.

Recent awards and recognition

Road Safety Action Plan Recognised Nationally

Aspiration 4: Deliver Quality Leadership and Business Expertise

In September 2021 the City’s Road Safety Action Plan was recognised at the Australasian Road Safety Conference, winning the Australasian College of Road Safety’s Diamond Road Safety Award Highly Commended Project category.

The Road Safety Action Plan has also received the following recognition: 

  • the Safe System Approach – Local Road Safety Partnerships Award (Metropolitan), by the Western Australian Local Government Association (WALGA) 
  • acknowledgement at the Australian Road Safety Foundation’s 10th annual Australian Road Safety Awards in Canberra, with the City winning the Local Government Programs Award
  • the Excellence in Road Safety Projects award at the Institute of Public Works Engineering Australasia (IPWEA) WA state conference.
Waterwise council - gold Waterwise council - gold

City wins Gold Waterwise Council certification for the third time

Aspiration 3: Plan for Future Generations

The City of Rockingham has been re-endorsed as a Gold Waterwise Council for the third year in a row, with its efforts in the Waterwise Council Program recognised at a State level. The Waterwise Council Program supports local governments across Western Australia to improve water efficiency and water management.

The City was initially endorsed as a Gold Waterwise Council in 2019 on the basis of its Water Efficiency Plan 2016.

Shelter WA award Shelter WA award

City Wins Shelter WA Housing and Homelessness Local Government Award

Aspiration 2: Grow and Nurture Community Connectedness and Wellbeing

The City of Rockingham was formally recognised for its efforts in addressing the issue of homelessness, taking out the Local Government Category at the Shelter WA Housing and Homelessness Awards in December 2020.

Rockingham Beach Foreshore Rockingham Beach Foreshore

Foreshore Revitalisation Takes Out National Award

Aspiration 3: Plan for Future Generations

The City of Rockingham’s Rockingham Beach Foreshore Revitalisation (RBFR) has been recognised at the Parks and Leisure Australia 2020 Awards of Excellence, winning the national Community Facility of the Year Award. 

As the state winner of the Parks and Leisure Australia – Community Facility of the Year Award for WA back in August 2020, the City was automatically entered into the national awards.

Competing against the winners of each state and territory, the City took out the award during an online award ceremony held on Friday 30 October 2020.

Rockingham Beach Foreshore Rockingham Beach Foreshore

Award-Winning Project - The Rockingham Foreshore Revitalisation 

Aspiration 3: Plan for Future Generations

The Rockingham Foreshore Revitalisation was completed in August 2019. The project has since won several awards including:

  • Institute of Public Works Engineering Australasia (IPWEA) WA Best Public Works Project greater than $5m (metro area)

  • IPWEA WA G.K Watters Local Government Engineering Excellence Award

  • PLA WA Commendation - Healthy Active by Design 

  • PLA Community Facility of The Year (national)

  • Urban Development Institute of Australia (UDIA) WA Award for Excellence - urban renewal

  • Australian Institute of Landscape Architects (AILA) WA Landscape Architecture Award of Excellence - tourism

  • AILA WA Landscape Architecture of Excellence - parks and open space

Drone image of City of Rockingham Roads Drone image of City of Rockingham Roads

City Expertise Considered for National Road Safety Strategy

Aspiration 4: Deliver Quality Leadership and Business Expertise

Two road network specialists from the City of Rockingham’s Engineering team have been asked to provide input to the development of the National Road Safety Strategy 2021 – 2030.

Manoj Barua (Manager Engineering Services) and Ryan Gibson (Coordinator Planning and Design), were nominated by the Western Australian Local Government Association to provide feedback on the strategy which is being developed by the Australian Government’s Office of Road Safety. 

City of Rockingham Chief Executive Officer Michael Parker said the officers’ involvement was a testament to their skills and respected credentials in the road safety sector. 

Mayor Barry Sammels and Cr Joy Stewart Mayor Barry Sammels and Cr Joy Stewart

Mayor and Councillor Recognised for Contribution

Aspiration 4: Deliver Quality Leadership and Business Expertise

Both Mayor Sammels and Cr Stewart were recognised in WALGA’s Local Government Honours Program, with awards presented to them at WALGA’s AGM on Friday 25 September 2020.

Mayor Sammels received the Eminent Service Award for personal commitment, eminent services and contribution to the local government sector. Meanwhile, Cr Stewart received the Long and Loyal Service Award for long service of a high degree to local government and the local government sector.

Recognition for COVID-19 response Recognition for COVID-19 response

Community Resilience Scorecard Results

Aspiration 2: Grow and Nurture Community Connectedness and Wellbeing and Aspiration 4: Deliver Quality Leadership and Business Expertise

The results of a state-wide community resilience survey looking at how the community was coping with the impacts of COVID-19 showed residents placed the City’s COVID-19 response in the good-to-excellent category with a score of 78 (compared to the state average of 68). 

Conducted by the Department of Local Government, Sport and Cultural Industries and Local Government Professionals WA, the MARKYT Community Resilience Scorecard survey showed that residents rated the City’s leadership, decision making processes and trust levels higher than the state average.

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