COVID-19 update

Stay up to date with the latest information.

Close alert

Payment options

Payment options

We understand that everyone has different circumstances and therefore we offer several ways to pay your rates. You can choose whichever option best suits you; the options and the corresponding amounts due are outlined on your rate notice.

Pay your rates online

There are three standard options:

  • Option 1: One annual instalment due on 20 August 2021.
  • Option 2: Two instalments due on 20 August 2021 and 20 December 2021.
  • Option 3: Four instalments due on 20 August 2021, 20 October 2021, 20 December 2021 and 21 February 2022.

Option 1

Ratepayers choosing Option 1 will go into the draw for our annual Rates Incentive Scheme which includes prizes to reward ratepayers for paying their rates in full on time.

Rates Incentive Scheme

The winners of the Rates Incentive Scheme for the 2021/2022 financial year are:

  • Mr M A Craig & Ms K Mackay
  • Mr S R Smith & Miss J C Keeping
  • Mr S G & J Watson
  • Mr R S & Ms F P Elliott
  • W R Wijekoon
  • Mr R C & C D Crawford
  • Mr F J & Mrs P E Marsh
  • Mrs H D Colclough
  • Mr J S & Mrs C S Nunn
  • Mrs B M Elliott

20,863 ratepayers chose Option 1 and paid their rates in full by 20 August 2021.

Option 2 and 3

Options 2 and 3 incur an additional administration fee, and interest of 5.5%. This is calculated within the cost of the options as stated on your rate notice. This amount is included in the total amount payable. Pensioners are exempt from these costs. 

For direct debit arrangement, please see the forms below.

To find out your account balance, please contact the Rates team on 9528 0333 or sign up to the City's secure online portal Rock Port where you can view the balance of your rates account and make a payment.

Rates Smoothing

We offer Rates Smoothing to help households spread the cost of their rates throughout the year. Rates Smoothing allows you to make regular weekly, fortnightly or monthly payments towards your rates, ensuring the total is paid before the end of the financial year. Details are sent out annually with your rate notice. A copy of the terms and conditions can be found below.

Rates Smoothing applications have now closed for this financial year.

Rates Smoothing payment dates

Payment number

Weekly payment dates

Fortnightly payment dates

Monthly payment dates

1

20/08/2021

​20/08/2021

20/08/2021

2

27/08/2021

03/09/2021

24/09/2021

3

03/09/2021

17/09/2021

​22/10/2021

4

10/09/2021

01/10/2021

​26/11/2021

5

17/09/2021

15/10/2021

​24/12/2021

6

24/09/2021

​29/10/2021

​21/01/2022

7

01/10/2021

12/11/2021

​25/02/2022

8

08/10/2021

26/11/2021

​25/03/2022

9

15/10/2021

10/12/2021

​22/04/2022

10

22/10/2021

24/12/2021

​20/05/2022

11

29/10/2021

​07/01/2022

 

12

05/11/2021

​21/01/2022

 

13

12/11/2021

​04/02/2022

 

14

19/11/2021

​18/02/2022

 

15

26/11/2021

​04/03/2022

 

16

03/12/2021

18/03/2022

 

17

10/12/2021

​01/04/2022

 

18

17/12/2021

​14/04/2022
(as 15/04/2022 is a public holiday)

 

19

24/12/2021

​29/04/2022

 

20

31/12/2021

​13/05/2022

 

21

07/01/2022

​27/05/2022

 

22

14/01/2022

 

 

23

21/01/2022

 

 

24

28/01/2022

 

 

25

04/02/2022

 

 

26

11/02/2022

 

 

27

18/02/2022

 

 

28

25/02/2022

 

 

29

04/03/2022

 

 

30

11/03/2022

 

 

31

18/03/2022

 

 

32

25/03/2022

 

 

33

01/04/2022

 

 

34

08/04/2022

 

 

35

14/04/2022
(as 15/04/2022 is a public holiday)

 

 

36

22/04/2022

 

 

37

29/04/2022

 

 

38

06/05/2022

 

 

39

13/05/2022

 

 

40

20/05/2022

 

 

41

27/05/2022

 

 

Rates Smoothing frequently asked questions

How do I register for Rates Smoothing?

Each year the Rates Smoothing form is included with your annual rate notice. You need to complete this form and return by 13 August 2021.  Rates Smoothing forms received after this date will not be processed.

Can I make my Rates Smoothing payments in person or by cheque?

No. You can only pay via direct debit from your nominated bank account or credit card if you register for Rates Smoothing.

Can I change my option from weekly/fortnightly/monthly during the year?

No. Once you have entered into an agreement, that must be adhered to for the remainder of the financial year. You can change your option when you receive your next annual rate notice.

Is there a fee for Rates Smoothing?

Interest of 5.5% is calculated within the cost of the options as stated on your rate notice. This amount is included in the total.

Do I have to reapply for Rates Smoothing next year when I receive my rate notice?

If you want to continue your payment arrangement for next year’s rates, you won’t have to do a thing. Your 2022/2023 annual rate notice will include details of your new Rates Smoothing payment amount which will be applied automatically if you want to continue this option.

How do I change my bank account details?

Please email us at customer@rockingham.wa.gov.au as soon as possible of any change in bank details by completing a Direct Debit Amendment Request form (below).

What if I can't make any of the payment options?

Rates that are not paid by the due date will incur a daily interest charge.

Please contact us on 9528 0333 if you are experiencing difficulty paying your rates to discuss alternative direct debit options.

Pay your rates

Rates can be paid:

 Pay online

  • in person at the City of Rockingham Administration Building using cash, cheque, credit card or EFTPOS
  • by mailing a cheque or money order payable to the City of Rockingham
  • in person at any Australia Post Office
  • over the phone or internet using BPay
  • Rates Smoothing (now closed for this financial year)
  • Via direct debit arrangement (please see forms below)

Full payment details are included on the bottom of your rate notice.

Financial hardship

The City has adopted a Financial Hardship Policy for residential and small business ratepayers who are experiencing financial hardship and difficulty in paying their rates.

You can read the policy below for eligibility and assessment details.

Please complete and sign the application form and provide any supporting documents to the City by the following ways:

  • By post: City of Rockingham, PO BOX 2142, Rockingham DC WA 6967
  • By email: customer@rockingham.wa.gov.au
  • In person: City of Rockingham Administration Building, Civic Boulevard, Rockingham WA 6168

You will be contacted by us once your application has been assessed.

If you have any queries on financial hardship, please contact us.

Go to Top of the page