Payment options

We understand that everyone has different circumstances and therefore we offer several ways to pay your rates. You can choose whichever option best suits you; the options and the corresponding amounts due are outlined on your rate notice.

There are three standard options:

• Option 1: One annual instalment due on 16 August 2019
• Option 2: Two instalments due on 16 August 2019 and 16 December 2019.
• Option 3: Four instalments due on 16 August 2019, 16 October 2019, 16 December 2019 and 17 February 2020.

Ratepayers choosing option 1 will go into the draw for our annual Rates Incentive Scheme which includes prizes to reward ratepayers for paying their rates in full on time

Important note: Options 2 to 3 incur an additional administration fee, and interest of 5.5% is calculated within the cost of the options as stated on your rate notice. This amount is included in your total.

For direct debit arrangement, please see the forms below.

To find out your account balance, please contact the Rates team on 9528 0333 or sign up to the City's secure online portal Rock Port where you can view the balance of your rates account and make a payment.

We offer Rates Smoothing to help households spread the cost of their rates throughout the year. Rates Smoothing allows you to make regular weekly, fortnightly or monthly payments towards your rates, ensuring the total is paid before the end of the financial year. Details are sent out annually with your rate notice. A copy of the Terms and Conditions can be found below.

How do I register for Rates Smoothing?

Each year the Rates Smoothing form is included with your annual rate notice. You need to complete this form and return by 9 August 2019.  Rate Smoothing forms received after his date will not be processed.

Can I make my Rates Smoothing payments in person or by cheque?

No. You can only pay via direct debit from your nominated bank account or credit card if you register for Rates Smoothing.

Can I change my option from weekly/fortnightly/monthly during the year?

No. Once you have entered into an agreement, that must be adhered to for the remainder of the financial year.  You can change your option when you receive your next annual rate notice.

Is there a fee for Rates Smoothing?

Interest of 5.5% is calculated within the cost of the options as stated on your rate notice. This amount is included in your total.

Do I have to reapply for Rates Smoothing next year when I receive my rate notice?

If you want to continue your payment arrangement for next year’s rates, you won’t have to do a thing. Your 2020/2021 annual rate notice will include details of your new Rates Smoothing payment amount which will be applied automatically if you want to continue this option.

How do I change my bank account details?

Please email us at customer@rockingham.wa.gov.au as soon as possible of any change in bank details by completing a Direct Debit Amendment Request form (below).

What if I can't make any of the payment options?

Rates that are not paid by the due date will incur a daily interest charge. Please contact us on 9528 0333 if you are experiencing difficulty paying your rates to discuss alternative direct debit options.

Rates can be paid:

• online via our payment gateway
• in person at the City of Rockingham Administration Building using cash, cheque, credit card or EFTPOS
• by mailing a cheque or money order payable to the City of Rockingham
• in person at any Australia Post Office
• over the phone or internet using BPay
• Rates Smoothing
• Via direct debit arrangement (please see forms above)

Full payment details are included on the bottom of your rate notice.

Important note: Rates that are not paid by the due date will incur a daily interest charge.