Service Complaints Policy

The City of Rockingham welcomes service complaints as a form of valuable feedback that will assist in ultimately improving services provided to the community.

The City is confident that it can resolve the majority of complaints received, however we are aware that we may not be able to satisfy every customer on every occasion.

A service complaint arises after all reasonable attempts have been made to resolve an issue on an informal basis.

Service complaints can be made by completing a Customer Service Complaint form.

Title Type Size and format
Customer Service Complaint Policy Publication PDF 917 KB
Customer Service Complaint Form Form PDF 273 KB