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Rockingham Recovery: Financial assistance and hardship

Calculators and paperwork

The City of Rockingham COVID-19 Local Recovery Coordination Group (LRCG) is continuing to support the implementation of the State Government's COVID-19 WA Recovery Plan.

Support for households struggling with managing their bills is available.

Household support

The State Government has introduced the following measures to provide relief to Western Australian families to respond to COVID-19:

  • a freeze on increases to all household tariffs, fees and charges effective 1 July 2020
  • doubling of the Energy Assistance Payment in 2020/2021 to $610, to provide additional support to vulnerable Western Australians
  • no utility disconnections
  • alternative tax payment arrangements
  • help for Keystart customers experiencing hardship
  • payments in response to COVID-19 won’t be included in eligibility assessments or rent calculations for social housing.
  • The Western Australian Council of Social Service has a number of support services available.
  • WAConnect also offers a portal for emergency relief services for both individuals seeking assistance and organisations delivering local services.

For more information on these measures visit the State Governments's Household support information.

The Financial Counsellors' Association of WA can also provide advice on managing financial hardship.

Rates support

In March, City of Rockingham Council resolved to not increase rates in 2020/2021.

This means the City is not collecting any more rates than last year.  The total rates collected (the rates ‘yield’) will be the same as last year.

You can read more about it in our media release.

We have also introduced a Financial Hardship Policy for people experiencing financial hardship and having difficulties paying their rates. Contact us on or call 9528 0333 with any enquiries.

City of Rockingham Low Income Subsidy Scheme

The City offers subsidies to adults and seniors on low-income to assist them to feel safer, more secure and connected. Three subsidy types are currently available under our Low Income Subsidy Scheme, with up to $150 available under each subsidy type:

  • Safety: To assist adults to make their homes safer and more secure.
  • Home Modification or Assistive Equipment: To assist seniors to manage their everyday tasks and remain in their own home longer.
  • Information Technology: To assist seniors to become more connected to friends, family, resources and information.

Visit Low Income Subsidy Scheme for more information.

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