Coronavirus (COVID-19)

Date02 April 2020

The City is continuing to take advice from the Australian Government, State Government and WA Department of Health regarding the safety, health and wellbeing or our community, customers and staff.

For all the latest updates and facts on coronavirus (COVID-19) please visit the WA Department of Health or call the coronavirus health information line on 1800 020 080.

COVID-19 update

Our approach

The City has appointed a dedicated team to manage the issues affecting the City and its community related to COVID-19. The situation is changing rapidly but we have measures in place to ensure the continuation of our essential services.

We will continue to respond to the rapidly developing situation as it changes, take all necessary precautions and ensure that we are following all guidelines established by the Australian Government, State Government and WA Department of Health or other relevant governing bodies.

Video

Update from the Mayor and CEO

Hear from Mayor Barry Sammels and Chief Executive Officer Michael Parker about how the City is still open for business, just a little bit different, and how we can all work together to help flatten the curve.

Video

COVID-19 Update

Mayor Barry Sammels provides a COVID-19 update following the March 2020 Council meeting.

Video

Our Community's Response

Mayor Barry Sammels shares his thoughts about the City of Rockingham community’s response to COVID-19.

Events

Due to the evolving status of the COVID-19 virus, and based on current information provided by the Australian Government Department of Health and WA Health Department, the City of Rockingham has taken steps to reduce the potential spread of the virus by cancelling some of its major events. These include the:

  • The International Food Festival, which was to be held on Friday 20 March at the Village Green.
  • Community Breakfast Ride, which was to be held on Sunday 22 March in Port Kennedy.
  • Performance in the Park, which was to be held on Saturday 28 March at the Village Green.
  • Neighbour Day Big Breakfast, which was to be held on Sunday 29 March at Harbour Playground. 

Although there are no other major events planned at this stage, the City is evaluating all events on its calendar.

Anyone intending to participate in any event should check the What's on calendar for the latest event information, and to follow the City’s Facebook page.

All of the City's citizenship ceremonies have been cancelled for the forseeable future. Visit our citizenship page for more information.

    Social distancing - protect yourself, your family and your community: use sanitiser wherever possible, use tap and pay, travel at quiet times.Facilities

    In accordance with the latest restrictions from the Australian Government and State Government, all City of Rockingham leisure and community facilities and libraries closed at 12pm, Monday 23 March 2020 until further notice.

    Closures will be in place at:

    • Aqua Jetty
    • Aquatic Centre
    • Mike Barnett Sports Complex
    • Warnbro Community Recreation Centre
    • Autumn Centre
    • Rockingham Arts Centre
    • All City of Rockingham Libraries
    • All City of Rockingham community centres.

    Any applicable membership payments have been suspended indefinitely. 

    Access to library eResources and loans renewals is available online and libraries can be contacted by phone or email if assistance is required accessing any online services. 

    The Autumn Centre is providing takeaway meals for vulnerable seniors in the community.

    Parks

    The City's playgrounds, skate parks and outdoor fitness equipment are closed in line with the latest restrictions announced by the Australian Government and State Government to prevent the spread of coronavirus.

    Signs have been put up to alert the public. We urge our residents not to use the playgrounds, outdoor gym equipment or skate parks and adhere to the social distancing guidelines.

    To assist in the closure of the Port Kennedy Skate Park, The Veterans Memorial Park public toilet will be closed. The rest of the City’s public toilets will remain open.

    The City’s two enclosed dog parks in Rockingham and Baldivis will also close.

    Waste Collection

    There are no changes to the City’s collection of residential or commercial general waste, green waste and recycling bins.  Please continue to present your bins on your collection day, placing your bins on the kerb by 6am to ensure efficient and timely collection.

    Millar Road Landfill Facility

    The Millar Road Landfill Facility remains open to accept waste and recycling products from the public and commercial operators.  Please refer to the landfill page for conditions

    For the safety of customers and employees, please observe the following:

    • If you are unwell, please remain at home.
    • Observe the recommended social distancing and health and hygiene measures.
    • Wash your hands regularly for at least 20 seconds.
    • The preferred payment is a tip pass, EFTPOS or account.
    • The Recycle Yard is now closed to shoppers. The Recycle Yard may be accessed to drop off items for recycling only. Recyclable items accepted are: metals, green waste, cardboard, polystyrene, car batteries, engine oil, and items dropped off through the Paintback scheme and Household Hazardous Waste.  Household items brought to the landfill not listed under accepted household items will incur landfill fees.

    Pound

    The Animal Pound is operating but please call 9528 0333 beforehand if you need to attend.

    Services

    To help limit the potential spread of COVID-19 in our community, in-person enquiries will be suspended at the City of Rockingham’s Main Administration Building for an indefinite period, and the Customer Service Centre will close at 4.30pm on Thursday 26 March.

    The City will continue to provide services, and community and customer enquiries will remain available by phone on 9528 0333 or email at customer@rockingham.wa.gov.au

    A wide range of City services are available on our website via our online services. We also invite you to continue to share your thoughts on the items we have open for public comment.

    Sign up to Rock Port to lodge your building and planning applications and access many other online services.

    Our customer service officers are here to help with your City-related enquiries.

    Pool inspections

    We have suspended site visits to conduct swimming pool barrier inspections until further notice. We remain committed to contributing to the prevention and reduction of child drowning deaths and therefore, during the suspension period, we will be implementing an alternate swimming pool barrier safety advice program, delivered by telephone and video call. This service will involve a compliance officer conducting a virtual inspection via video call to your mobile telephone, or providing verbal advice where a video call is not possible.

    Contact us on 9528 0333 for more information.

    Meetings

    Council has resolved to take the following measures regarding its meetings. The City appreciates the patience of the community during this period and looks forward to the resumption of normal business activities as soon as practicable.

    Advisory committees

    All non-essential advisory and occasional committees have been suspended.

    Committee meetings

    The Planning and Engineering Services Committee meetings and the Corporate and Community Development Committee meetings will go ahead but are now closed to the public. You can pre-submit any written questions for Public Question Time to customer@rockingham.wa.gov.au.

    Council meetings

    Council meetings will go ahead but will only deal with critical, time sensitive and essential business. Public access to Council meetings will be subject to the latest advice from the Australian Government, State Government and WA Department of Health. You can pre-submit any written questions for Public Question Time to customer@rockingham.wa.gov.au

     

    View agendas and minutes

    Practising good hygiene is the best way to stop the spread of viruses: wash hands, cover coughs, stay at home if you'reunwell

    Rates

    At the 24 March Council meeting the decision was taken to freeze rates, fees and charges in the coming 2020/2021 budget.  

    If you are experiencing difficulties paying your rates, please contact us on customer@rockingham.wa.gov.au or call 9528 0333.

    Business support

    Free emergency business advice

    The City has partnered with Business Foundations to deliver complimentary one-on-one emergency advisory sessions. These are available to local small businesses to provide information about the Federal and State stimulus packages, plus business continuity.

    Business Foundations advisors will offer a personalised one-hour service, providing advice online or over the phone.

    To register for a session, which will be provided free of charge through the City’s Small Business Support program, simply send an email to economicdevelopment@rockingham.wa.gov.au from your business email address and include the following details:

    • Business name
    • Business owner/contact name
    • Business address
    • Mobile
    • Email

    Eligibility Criteria

    Only a limited number of places are available for eligible businesses, so please confirm in your email application that you meet the following criteria.

    • Have a lease on a bricks and mortar premises in the City of Rockingham; or
    • Are the registered owner of a small business based in the City of Rockingham: and
    • Are a small business as defined by Australian Bureau of Statistics (fewer than 20 employees)

    Further support

    Information for tourism businesses

    • The best place to get the most relevant and up-to-date information for tourism business is to subscribe to the Tourism Essentials newsletter for updates.
    • In light of current health advice, all destination marketing activity and promotional campaigns through Tourism WA, Destination Perth and the City of Rockingham has paused until event and travel restrictions are lifted.
    • Businesses should maintain social media communications, where appropriate, but not advertising campaigns. 
    • The City will continue to provide federal and state advocacy for tourism businesses during this time.

    Food businesses

    We recognise food businesses are experiencing a challenging time as they adapt to new changes and restrictions imposed by the State and Australian Governments due to the impacts of coronavirus (COVID-19). We are committed to supporting our local business in any way we can to maintain food safety and keep you, your workers and your customers safe. 

    The City’s Health Services has developed a Food Safety Advice for COVID-19 factsheet to provide information and guidance for affected food businesses including restaurants, cafés and pubs which are undertaking takeaway and/or home delivery.  

    Environmental cleaning for workplaces

    Routine cleaning of frequently touched surfaces using appropriate detergent/disinfectant solutions or wipes is effective at minimising the risk of coronavirus (COVID-19) transmission. It is recommended that the frequency of cleaning in all areas be increased. This is especially important in high traffic areas and areas accessed by the public.

    Please click on the following links to view information on cleaning for general workplaces (non-healthcare settings) during the COVID-19 outbreak:

    Need more information?

    To access up-to-date information about COVID-19 visit:

    Here are some links to posters you can print and place in your food business:

    If you require any support to clarify any queries or concerns, please do not hesitate to contact the City’s Health Services by phone on 9528 0333 by email at customer@rockingham.wa.gov.au.

    Community resilience​

    Our community is under significant pressure due to the multiple impacts of COVID-19, and this is something being addressed by a diverse range of community and government organisations.

    The City will play an important part in this response, in particular as we build capacity for community resilience and support the people of Rockingham to build and maintain connectedness and wellbeing.

    Below we have outlined what the City has in place to assist people during this difficult time. Links to other sources of information and assistance are also detailed below.

    Financial support available from the City

    Community Grants Program

    General Grants are available to incorporated not-for-profit organisations and associations, including those limited by guarantee (e.g. community groups and clubs), to assist with the delivery of programs that benefit the Rockingham community. General Grant requests have been increased from $3000 to $15,000 only for eligible entities providing front line services/provisions or assistance to those affected by the impacts of COVID-19. 

    Visit Community Grants Program

    Low Income Subsidy Scheme

    Subsidies are available to adults and seniors on low-income to assist them to feel safer, more secure and connected. Three subsidy types are currently available under our Low Income Subsidy Scheme, with up to $150 available under each subsidy type:

    • Safety: To assist adults to make their homes safer and more secure.
    • Home Modification or Assistive Equipment: To assist seniors to manage their everyday tasks and remain in their own home longer.
    • Information Technology: To assist seniors to become more connected to friends, family, resources and information.

    Visit Low Income Subsidy Scheme

    Programs and services

    Neighbours Unite

    Neighbours Unite aims to create resilient and safer communities through community connections. Most community activities have been cancelled or postponed, and social distancing is reducing the contact that people may have with their normal support networks. It is therefore an important time to reach out to connect with people in your community, particularly your neighbours and those you know are vulnerable.

    Neighbours Unite reimbursements will continue with some adjustments to ensure we are working within the government guidelines for social distancing. Neighbours Unite Activities can be hosted virtually within communities, through online activities such as Watch Parties, gaming, Seedling Swaps and more.  Neighbours Unite Activities can be registered online.

    For more information or ideas about how to connect with your neighbours during this time, contact the Neighbours Unite Team on 9528 0333 or neighboursunite@rockingham.wa.gov.au.

    Safety for Seniors

    Safety for Seniors connects with vulnerable community members over the age of 65 through regular phone calls. During this time, the team will contact program members to establish individual emergency preparedness, the level of current community connection and what support members may need. If you would like to join the Safety for Seniors Program, please contact us on  customer@rockingham.wa.gov.au or call 9528 0333.

    Libraries

    Housebound Service

    The library continues to deliver items to members of the community unable to visit the library.  For community members wishing to access this service, please call Safety Bay Library on 9528 8611.

    Online resources

    Community members can access a wide range of online resources via the library catalogue using their library card including eBooks, online magazines, streaming movies, IT training and more.  Members of the community who do not have a library card can click the Register link at the top of the screen, enter their details and a staff member will provide them with a library card number to access the service.  The card number may take a couple of days to be processed. 

    Youth Services Outreach Support

    The City of Rockingham Youth Workers will be available to provide youth work support, referral and advocacy for young people aged 12–24 throughout this time.

    If you are aged between 12–24 years and need support, please contact a Youth Worker via one of the below mobile numbers between business hours: Monday to Friday 8.30am – 5pm

    The youth workers can assist you over the phone, by text messages or using FaceTime.

    Autumn Centre

    The Autumn Centre is providing takeaway meals to support vulnerable seniors and ensuring they have access to other services/support. 

    This service is only available to people who meet the following criteria:

    • elderly and frail trying to stay away from public areas (self isolating)
    • elderly and frail who cannot use their hands to prepare food
    • those with poor eyesight and/or hearing who are unable to seek other assistance
    • seniors with cancer on chemotherapy or otherwise with a compromised immune system
    • seniors with lung disease.

    The cost is $8 and meals are available from 8am to 3pm Monday to Friday.

    The centre has set up its meal pick-up service so you can arrive to collect meals without having to be in contact with other members of the public. Meals can be taken out to a car if payment is made by phone prior to arrival.

    • We ask that one car stops at a time and you only leave your car once the previous customer has left. 
    • There is a hand sanitiser dispenser next to the window for your use and a barrier to maintain distance from our staff.
    • If you are unable to leave your car, please call before arriving and a staff member wearing gloves will drop the meals into your car boot or back seat.
    • Payment via card is encouraged to avoid a further point of contact but cash is accepted if necessary.

    Please call the Autumn Centre on 9528 8560 to check on the current menu or to advise the staff of any special requirements.

    Rockingham Connect Community Transport Service

    The Rockingham Connect Community Transport Service (RCCTS) has suspended the current schedule until further notice.

    General health and wellbeing

    The City is working to develop online engagement tools to help people stay mentally and physically healthy.

    Emergency Relief

    The City is working in close partnership with the local not-for-profit sector to assist in coordinating emergency relief. If you are in need of emergency relief (in particular with food) please contact the city on 9528 0333 and ask to speak with Community Support Services to be referred to the appropriate agency.

    External agency support

    State and Federal government

    The Western Australian and Australian Governments have announced some measures to support individuals and households. Read more about the Australian Government response and State Government response.

    Contact/Emergency numbers (external support services)

    Aboriginal Support Services: 

    Go to Top of the page