The City is continuing to take advice from the WA Department of Health, State Government and Australian Government regarding the safety, health and wellbeing or our community, customers and staff. Read the latest information and updates.

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Frequently asked questions about COVID-19

Have rates been frozen?

Yes, at the 24 March Council meeting the decision was taken to freeze rates, fees and charges in the coming 2020/2021 budget.  

What if I am having trouble paying my rates?

If you are experiencing difficulties paying your rates, please contact us on or call 9528 0333.

Is there any financial support available?

The City has partnered with Business Foundations to deliver complimentary one-on-one emergency advisory sessions and business rebound advice.

We are offering Emergency Relief Funds of up to $15,000 for eligible not-for-profit organisations providing emergency relief support services/provisions or assistance to those affected by the impacts of COVID-19 in the Rockingham community.

Subsidies are available to adults and seniors on low-income to assist them to feel safer, more secure and connected. Three subsidy types are currently available under our Low Income Subsidy Scheme, with up to $150 available under each subsidy.

Which of the City's facilities are open?

We have reopened a number of our facilities in a staged approach following the release of the State Government’s COVID-19 WA Roadmap. Visit our coronavirus page for the latest updates.

The Animal Pound is operating but please call 9528 0333 beforehand if you need to attend.

The Millar Road Landfill Facility remains open to accept waste and recycling products from the public and commercial operators. The Recycling Yard is open for drop offs but closed to shoppers.

How do I make a payment or enquiry if I don't want to attend your office?

Customer enquiries are available by phone on 9528 0333 or email at

A wide range of City services are available on our website via our online services. We also invite you to continue to share your thoughts on the items we have open for public comment.

Sign up to Rock Port to lodge your building and planning applications and access many other online services.

Are playgrounds and skate parks open?

Yes. The City's playgrounds, skate parks and outdoor fitness equipment will reopen on Saturday 6 June in line with Phase 3 of the WA COVID-19 Roadmap. 

The City’s two enclosed dog parks in Rockingham and Baldivis are open.

How do I report people who are not social distancing?

Contact WA Police on 131 444 to report suspected breaches on the below:

  • gathering size
  • breaches of self-quarantine
  • social distancing
How do I report someone who is not self isolating?

Contact WA Police on 131 444 to report suspected breaches on the below:

  • gathering size
  • breaches of self-quarantine
  • social distancing
Where am I allowed to travel?

Visit the State Government's website for information on travel restrictions.

What do I do if I suspect I have coronavirus?

Contact the COVID-19 National Coronavirus Helpline on 1800 020 080 for more information.

Where can I find out more information about coronavirus?
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