COVID-19 update

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Frequently asked questions about COVID-19

How do the COVID-19 restrictions impact the City of Rockingham?

The WA Government's COVID-19 restrictions impact some of the City's services, events and facilities. Find out the latest information at coronavirus updates and information.

How can I contact the City?

Our Administration Building on Civic Boulevard, Rockingham is open from 8.30am - 4.30pm Monday to Friday. You can also call us on 9528 0333 or email us at You can also submit an online enquiry, or contact us via Facebook.

A wide range of City services are also available on our website via our online services.

Is there contact tracing at City venues and facilities?

We have implemented contact registers at all of our venues, facilities and events in line with the State Government's mandatory contact tracing requirements using the SafeWA App.

You can read more at coronavirus updates and information.

What recovery support is available to me?

The State Government has released its WA Recovery Plan which identifies 21 priorities for boosting the economy, supporting the community and building infrastructure following the impacts of coronavirus.

The City of Rockingham COVID-19 Local Recovery Coordination Group (LRCG) has been established to support the implementation of the plan. Visit Rockingham Recovery to find information about what resources, funding and other opportunities are available to City of Rockingham residents and businesses as part of the plan.

Have rates been frozen?

In March, Council resolved to not increase rates in 2020/2021.

This means the City of Rockingham is not collecting any more rates than last year.  The total rates collected (the rates ‘yield’) will be the same as last year.

You can read more about it in our media release.

If you are experiencing difficulties paying your rates, please contact us on or call 9528 0333.

What if I am having trouble paying my rates?

If you are experiencing difficulties paying your rates, please contact us on or call 9528 0333.

Is there any financial support available?

The City has partnered with Business Foundations to deliver complimentary one-on-one emergency advisory sessions and business rebound advice.

We are offering Emergency Relief Funds of up to $15,000 for eligible not-for-profit organisations providing emergency relief support services/provisions or assistance to those affected by the impacts of COVID-19 in the Rockingham community.

Subsidies are available to adults and seniors on low-income to assist them to feel safer, more secure and connected. Three subsidy types are currently available under our Low Income Subsidy Scheme, with up to $150 available under each subsidy.

Visit Rockingham Recovery: Financial assistance and hardship for more information.

Which of the City's facilities are open?

All of our facilities are now open, although some are operating with reduced programs and services. Visit coronavirus updates and information for the latest updates.

How do I make a payment or enquiry if I don't want to attend your office?

Customer enquiries are available by phone on 9528 0333 or email at

A wide range of City services are available on our website via our online services. We also invite you to continue to share your thoughts on the items we have open for public comment.

Sign up to Rock Port to lodge your building and planning applications and access many other online services.

How do I report people who are not physical distancing?

Contact WA Police on 131 444.

How do I report someone who is not self isolating?

Contact WA Police on 131 444.

Where am I allowed to travel?

Visit the State Government's website for information on travel restrictions.

What do I do if I suspect I have coronavirus?

Contact the COVID-19 National Coronavirus Helpline on 1800 020 080 for more information.

Where can I find out more information about coronavirus?
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