SmartWatch can be contacted during office hours on 9528 0333 or from midday until 4am, seven days a week on 1300 657 123.
When calling SmartWatch, try to have the following information ready for the operator:
- incident location
- closest cross street
- description of what is happening
- description of people and vehicles involved
- last direction of travel and
- how long ago the incident was.
What is SmartWatch?
The City's SmartWatch service is a vehicle security patrol service and is one of our safety initiatives. The vehicles conduct regular, coordinated patrols in targeted areas to deter criminal activity.
All SmartWatch vehicles are fitted with surveillance cameras which can take a 360 degree external view of the vehicle's surroundings. The vehicles also have the capability of being able to live stream to police. This recorded footage may be used by police to assist their investigations, and for evidence during a prosecution.
The role of the SmartWatch Service is to observe, report and monitor from a safe distance:
- anti-social behaviour
- undertake Holiday Watch patrols
- vandalism and graffiti
- suspicious activity/behaviour
- neighbourhood disturbance
- noisy property
- reports of off-road vehicles
- traffic management.
Other duties SmartWatch undertakes to support our community include:
- Bushfire risk patrolling at hot spot locations
- reporting litter dumping to Ranger Services and Litterbusters
- assisting the City with reporting maintenance issues on City property
- assets, traffic management and involvement in community engagement initiatives.
Call the police in an emergency
It’s important to remember that Rockingham SmartWatch are not police and they cannot directly intervene in criminal matters or arrest people.
Where there is a crime in progress, or a dangerous situation police should always be called first.
For emergency situations you should dial 000 and for urgent (but non-emergency) police attendance you should call 131 444.
The SmartWatch team can keep an eye on your house if you are going to be away for travel or work for more than one night. They will look our for signs of damage to property, suspicious activities or incidents that occur. They will report any observations or findings to you and/or the police.
You can book a Holiday Watch for a maximum of three months.
Community Patrol Requests
Residents can request SmartWatch to undertake additional patrols of areas they are concerned about. Examples of why a resident may request this may include things like vandalism, graffiti, hooning, anti-social behaviour or suspicious behaviour. If SmartWatch Officers see something unusual or suspicious, they will record the activity and contact police. Generally, an additional patrol will last for around two weeks.
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