Measuring our performance
The performance of our Strategic Community Plan 2015 -2025 is measured in a variety of ways, including:
- the observation of trends in the Annual Customer Satisfaction Survey
- the development and implementation of Community Plan Strategies to meet the Community Aspirations and objectives on time and within budget
- ongoing tracking of the City's major infrastructure projects.
Annual Customer Satisfaction Survey
The Customer Satisfaction Survey Results for 2017 are now available.
The City’s overall performance has continued to improve each year the Customer Satisfaction Survey has been conducted, with the City receiving a score of 4 out of a possible 5 in 2017, compared to a score of 3.7 in 2009 when the first survey was carried out.
In 2017 a total of 10,000 surveys were mailed to randomly selected households in the Rockingham region. Just under 2000 forms were completed and returned. This gives a response rate of approximately 20% which is large enough to ensure the statistical rigour of the survey and is significantly better than the level recommended by the Western Australian Auditor General. This means the data is truly representative and can be used with confidence in decision-making.
Respondents consider the City to be performing well in the areas of rubbish and recycling, libraries, parks and gardens and sporting facilities, with 80% of respondents rating delivery of these services as being done "well" or "very well". Areas of focus identified for the coming year include: attracting new businesses to the area, building approvals, youth programs and facilities, events, and dog and cat management.
Annual Feedback on the implementation of the Strategic Community Plan
Annual feedback on the City's progress with implementation of the Strategic Community Plan is presented to the community on the website and in the City's quarterly newsletter, the City Chronicle, and in the Annual Report. The community plan strategies are developed and implemented to meet the community Aspirations and the identified strategic objectives, on time and within budget.
On-going tracking of major infrastructure projects
An overview of the City's current, future and past major infrastructure projects is available in our Major Projects and Developments section.
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