Mayor Barry Sammels said “The City of Rockingham was the first local government in WA to develop and deploy a dedicated rapid response team on-call seven days a week. With multiple ways to report litter, the team is kept very busy responding to customers’ requests”
An average of 2,500 LitterBusters requests are made by members of the public each year through the mobile app, the 1800-4-Litter number and online.
“The idea for LitterBusters came about as a response to our Customer Satisfaction Surveys in which residents identified litter as a priority area.” Mayor Sammels said. “Council recognised the need for a concerted effort to address these concerns, so we took the innovative step of creating a dedicated rapid response team. The results over the past three years have been fantastic and we are very pleased to see how the community has responded.”
“LitterBusters has made a big difference to our community and we have seen a significant improvement in the customer satisfaction rating of our performance in litter management since the team commenced.”
LitterBusters responds within 24 hours to all litter-related reports from the community, working seven days a week to ensure a rapid response. The team also focuses on surveillance, investigation, removal and prosecution of illegal dumping.
The LitterBusters app can be downloaded free for Apple, Android and Windows devices. Reports can also be made on 1800-4-Litter (1800 454 883) or online on the City’s website.