Master Builders’ Housing Director Jason Robertson said “The City of Rockingham received outstanding endorsement and praise from a cross-section of builders. The City has set the standard for other Councils by consistently processing building applications in a very short time frame, with their staff clearly having a genuine customer service-focused culture.”
City of Rockingham Mayor Barry Sammels said “This is a very unique award for local government because it is judged by Master Builders’ members who work with local governments on a regular basis. This prestigious award recognises staff in a regulatory environment and demonstrates that when you create the right organisational culture, one that values customer service, the results create a win-win for Councils and clients”
The Local Government Best Practice Award assesses metropolitan local Councils that perform best in efficiency and responsiveness when dealing with building applications, demonstrate a customer service culture, provide consistently reliable advice and information and engage in honest and open communication with clients.
The award was presented to the City of Rockingham at the Master Builders-Bankwest Housing Excellence Awards at Crown Perth’s Grand Ballroom in front of over 750 industry guests.
Photo: City of Rockingham Mayor Barry Sammels and Senior Building Surveyor Katrina Mohsenin receive the Award on behalf of the City of Rockingham.